1. Can I return my item?

You may only reject and return goods if the following conditions are met:

• The goods are damaged, incorrectly supplied, faulty or not in accordance with the purchase order. 
• The goods are in the original state or condition they were supplied and remain in original boxes with packaging and instruction materials
• The return is requested within 5 business days of the date of delivery.

All goods returned are subject to assessment by Delux and in accordance with the Australian Consumer Law. If the goods do not comply with this law, Delux may refuse to accept the return of the goods at its sole discretion.

When returning, you will need to deliver the goods back to the original warehouse the items were shipped out from Delux will not responsible for the return freight cost of the goods. Alternatively, for same state warehouse returns, you can drop off Monday-Friday between 9am-4pm at a time that suits you best.

A standard restocking fee of 20% of the purchase price will be applied. Delux is not responsible for the return freight cost of the goods.

To begin your return, you’ll need your order number (found in your order confirmation email) and the address to where the order was shipped. Once your return is approved and received, refunds are processed within 5-10 business days.

START YOUR RETURN HERE.

2. Terms and conditions

All product images serve as guides only, and may include images of accessories that are not included. We advise customers to carefully check product descriptions before placing any order.

Goods are thoroughly inspected before shipment. Customers are advised to inspect all items upon delivery and/or installation. Claims for damage must be recorded at the time of delivery and/or installation.

Legal and beneficial ownership of the goods will not be transferred to the customer until the goods have been paid for in full.

3. Warranty

All goods are covered by a commercial warranty, whereby the length of that warranty can vary between products. The warranty covers faults in materials and workmanship on Delux’s goods.

If a warranty claim is accepted, Delux will either repair, replace parts or replace good, at their discretion to remedy the fault - free of charge. The warranty applies from the date of delivery and does not apply where goods have been used other than for the purpose of which it was designed. Standard wear and tear or natural variations are not considered defects.

Warranty claims must be accompanied by proof of purchase, full details of the defect and any further documentation requested e.g. photographs.

1. How much does shipping cost?

A flat rate of $70 for all orders to metro areas Australia wide.

All installation costs are calculated at checkout.

*Please note that deliveries are made to ground floor entrances of your premises as per standard transport practices.

2. How long will my order take to arrive?

Orders placed online are dispatched or can be collected from the warehouse within 3-8 business days. 

Please consider this is a guide only. Delux does our best to ensure your packages are shipped in a timely manner, but we cannot be held accountable for unforeseen circumstances with courier companies. Examples of unforeseen circumstances include severe weather events such as floods, snow, and bush fires. Truck or plane breakdowns can delay delivery as can transport worker strikes, aviation strikes, staff shortages and health orders preventing depots from operating at full capacity.

Important: During peak periods (including sale periods), shipping companies may have delays in delivery due to the volume of orders being shipped. Our warehouse can also become backlogged during these times, which will affect dispatch from our warehouse. Whilst we do everything we can to ensure a timely dispatch of your order in these periods, you may experience a delay in delivery.

Postal services do not operate on Public Holidays and Public Holidays do not count as a business day.

3. Regional shipping

At Delux Office Furniture we pride ourselves on servicing customers Australia-wide. If your delivery address is outside the standard metropolitan delivery zone, please contact us at info@deluxofficefurniture.com.au for a quote. We partner with major courier’s including Allied Express, TNT or Toll to make these regional deliveries available. 

4. Can I redirect my delivery?

If you need to redirect your order once the goods have been shipped, this can only be done by yourself. The contact information for our carriers is provided through the tracking information emailed to you, and you must contact the carrier directly.

Delux does not have the authority to redirect an order once it has left our warehouse, for any customers under any circumstance.

5. Metropolitan shipping policy

We are unable to deliver to Perth and South Australia for products that are manufactured by certain brands. Items will be clearly highlighted in the product descriptions that we cannot deliver to those areas. 

1. What forms of payment do you accept?

We accept Visa, MasterCard, and American Express (via PayPal). You can also pay by using PayPal and Afterpay. We do not accept cash, cheques or COD (Cash On Delivery) for orders.

2. My payment won't go through, what do I do?

In most cases, payment won't go through if the incorrect information is entered, such as the CVV or card number. In order to avoid these kinds of issues, please ensure that you have entered precise information.

For debit cards and PayPal, ensure that you have sufficient funds to avoid these issues.

1. How to check my order ETA?

An email with your estimated delivery date will be sent within 3 days of your purchase. Once your delivery is scheduled, our internal delivery team will contact you approximately 1 hour before arrival. The delivery team will let you know they are on the way and ensure you are prepared to receive your items.